| Home > Privacy and Refund Policy
|Please note: we sell covers only without inserts unless specified in listing as with insert!
ORDERINGPlacing an order
Browse through our selection of exciting items,choose the item(s) you would like to purchase. Then add the item to your shopping cart and proceed shopping or continue to check out.
Canceling an order
After you have clicked "Place Order," your order begins to process and you cannot make any online changes to your order. To change or cancel your order prior to shipment, you must email a Customer Service representative within 24 hours of placing your order. If your order has already entered the shipping process, it cannot be changed or canceled. Canceling a custom or pre-order after 48 hours will result in the lose of your 50% deposit.
We currently accept payment by PAYPAL/CREDIT CARD only for all our orders under US$300.
Door to Door Courier We offer door to door courier to most countries. For most products customer only pays for shipping of the first product for up to 8 products. for more than this please email us for better rates. We currently ship to over 100 countries. Click here to see full country list.
Shipping Lead Times
Most of our items are custom made. All custom items will take 10-12 working day to manufacture and ship. If you need your order in hurry please contact our customer service department BEFORE you place your order. In stock items ( items in our IN STOCK section) will take 1-2 days to ship.
All items are shipped door to door delivery by COURIER.
Delivery Time Delivery time can range from 3-6 days depending on the country you live.
If no one is available to accept delivery of your package, it is at the discretion of the carrier to either leave the package at your residence or leave a notice advising you that your order is available for pick-up or re-delivery. Comfy Heaven does not accept responsibility for unclaimed packages or packages that are not deliverable as recipient is not at home. Once tracking is provided it is up to you to contact the relevant courier company and arrange delivery at your convenience.
International orders may be subject to customs fees, import taxes, duties, or other fees imposed by your government. Comfy Heaven does not charge these fees, and we have no control over the amount of the fees. All such fees are your responsibility, and are not included in the shipping charges quoted to you. Please contact your customs office for information about additional fees.
If PAYPAL address and registered address are different we will automatically send to registered address, unless a buyer specifies a different address.
RETURNS and REFUNDS
Custom orders are custom-made upon order and are non-cancellable, non-returnable and non-refundable with the exception of manufacturer defects or damages. Customers will have 24 hours from placement of custom orders to cancel. Cancellation after 48 hours will incur 50% deposit that will be retained by Comfy Heaven and cannot be refunded.
These items are considered custom order items and are non-cancellable, non-returnable and non-refundable.
Refunds Due to Color Difference
The color of our items will differ slightly from computer monitor to monitor. If you are particular about a shade, please order a color swatch.
We do not offer a refunds due to difference in color shade.
Refunds Due to Size
Please note sometimes there will be 1/2 inch or 1 cm difference in size of the cushion cover. Since our items are custom made according to the size you have chosen we do not offer refunds for items due to size difference.
Refunds of Damaged or Defective items
Damaged or defective items may be returned to Comfy Heaven within 30 days of receipt. We will credit you your total purchase price back to you. Your return package must be post-marked within 30 days of the date your received your items. Orders that are 'refused' at point of delivery will not be refunded.
We are unable to accept returns of non-faulty items after 30 days.
Any 'FREE GIFTS' with the products must also be returned.
Note: You must organize the return the unwanted items at your expense.All items must be shipped to Comfy Heaven Home Decor, 566, Nawala Road , Rajagiriya.Sri Lanka
REFUNDS OF RETURNED GOODS CAN BE EXCHANGED OR PAYMENT CAN BE SENT VIA PAYPAL OR REFUNDED TO YOUR CREDIT CARD ONLY.
Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.